Questions & answers

FLAGS

Standard Flags are normally downloaded from the net, curled and glued in place. Edges of the flags are painted as well. If we have to buy flags or you specify different flags, then we will have to pass that charge on to you. If finials are needed they can be purchased.

 

WHY DON’T YOU PAINT 6mm and 10mm?

We don’t paint these tiny figures because their main visual effect relies on the large number of figures you can use to make up a unit rather than their individual painting detail. To be clearer, a unit of 60 tiny figures certainly looks impressive but one admires the number of figures not the detail of the painting.

 

BUYING FIGURES FOR YOU 

If we have to buy figures on your behalf we will expect payment up-front for the cost of the figures and postage to Thailand. Although we will make all effort to import figures without duty, any customs duties charged will be added to your bill. We have avoided duty on all incoming parcels so far, with the exception of one large order for paints which went by courier. We try to avoid courier service for parcels coming into Thailand.

 

HOW LONG?

Painting will take normally take about 8 weeks but this can be expedited if you have an emergency need for painted reinforcements – let us know and we will sort something out.

 

CAN I APPROVE YOUR WORK BEFORE I PAY YOU?

Yes, when we have painted the figures, we will email you photographs for your approval. Once approved, you pay us.

 

POSTAGE

We will post back to you with tracking. Postage back to you will be at cost. Postage will have tracking so you can follow the progress of your parcel. Customs duties are your responsibility but we will cooperate with you in mitigating these into your country. To give you an approximate idea of the cost of postage, a 2 kilo parcel to the USA would cost about 40$ with tracking.

 

PLASTICS v METALS

Metals are heavier to post but they are less likely to get damaged. Plastics are cheaper to post but more fragile in the post and liable to damage. This is especially true when based. We recommend plastics are sent un-based and you base them yourself.

 

BULK DISCOUNTS

Orders over $1000 attract a 10% discount.

 

MATCHING SOMEONE ELSE’S PAINTING

We can try to do this if you send a sample but if the quality of the sample you send is poorer than our standard, we cannot help you! We will not paint ‘down’ a level.

 

PAINTED SAMPLES

WE do not send painted samples. The pictures on this website are genuine pictures that have not been ‘photo-shopped’. This is what you get.

 

LEVELS OF PAINTING

There is only one level – call it excellent if you will but I will allow you to be the judge of that.

 

TESTIMONIALS

We have a number of clients who are willing to respond to your enquiries. If you request, we can give you email addresses.